Customer Service Excellence
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Course overview
Delivering exceptional customer service is key to business success. This course equips pet industry professionals with the skills to enhance customer experiences, build loyalty, and drive business growth.
Covering essential topics like communication, handling complaints, understanding customer needs, and legal responsibilities, this course is ideal for frontline staff, pet business owners, and customer service professionals looking to stand out in a competitive market.
Covering essential topics like communication, handling complaints, understanding customer needs, and legal responsibilities, this course is ideal for frontline staff, pet business owners, and customer service professionals looking to stand out in a competitive market.
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Video time: 45 mins
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Online Test at End
What's included?
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1 Video
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Multiple Choice Test
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Certificate
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Handouts
Who's the Course For?
The course is designed for professionals working in the UK pet industry, including pet retailers, groomers, dog walkers, pet sitters, boarding kennels, and veterinary staff.
Whether you're a business owner looking to enhance customer satisfaction, a manager aiming to improve team performance, or a frontline employee who interacts with customers daily, this course will equip you with the skills to deliver outstanding service and build lasting relationships.
Whether you're a business owner looking to enhance customer satisfaction, a manager aiming to improve team performance, or a frontline employee who interacts with customers daily, this course will equip you with the skills to deliver outstanding service and build lasting relationships.
Why do this Course?
Exceptional customer service is the foundation of a successful business. This course will help you understand customer expectations, develop strong communication skills, handle complaints effectively, and create memorable experiences that drive customer loyalty.
By mastering these essential skills, you'll not only improve customer retention but also enhance your reputation, increase referrals, and ultimately boost business growth in the competitive pet industry.
By mastering these essential skills, you'll not only improve customer retention but also enhance your reputation, increase referrals, and ultimately boost business growth in the competitive pet industry.